Privacy Policy – Ph Bet Bet Keeps Your Data Safe

1. Introduction

Welcome to PhBetBet — your go-to online betting and casino platform built for Filipino players. We run this website at https://phbetbet.com and we take the privacy of every kabayan seriously. This Privacy Policy explains in plain, straightforward English how we handle your personal information when you register an account, place a bet, play your favourite casino games, or just browse our site.

By using PhBetBet, you agree to the practices described in this policy. If you have any concerns, please reach out to us before you continue using the platform — we are always happy to clarify anything.

2. Information We Collect

PhBetBet collects different types of information depending on how you interact with us. Here is a complete breakdown:

A. Information you provide directly

• Registration details: full name, date of birth, email address, mobile number, and preferred username.
• Identity verification (KYC): a copy of a valid Philippine government-issued ID (e.g., PhilSys Card, passport, UMID, driver's licence) and a selfie for verification purposes as required by our licence.
• Financial information: your GCash account number, Maya wallet, GrabPay, InstaPay/PESONet bank details, BDO/BPI/UnionBank account, or Visa/Mastercard card details — depending on your chosen deposit and withdrawal method.
• Support communications: any messages, screenshots, or documents you send when contacting our customer support team.

B. Information collected automatically

• Device and browser data: IP address, device type, operating system, browser version, and screen resolution.
• Activity logs: pages visited, games played, bets placed, timestamps, session duration, and in-app clicks.
• Cookies and similar technologies: session cookies, preference cookies, and analytical cookies. See Section 8 for more details.

C. Information from third parties

• Identity verification providers and payment processors may share confirmation of your identity or transaction status with us as part of compliance checks.
• If we run any promotions via partner platforms, we may receive basic referral data (e.g., that you clicked a link from a partner site).

3. How We Use Your Information

We only use your personal information for legitimate purposes directly related to operating PhBetBet. Specifically, we use it to:

• Create and manage your player account.
• Verify your identity and age to comply with responsible gaming and anti-money laundering (AML) requirements.
• Process deposits and withdrawals through your chosen Philippine payment method.
• Provide personalised game recommendations and relevant promotions based on your activity.
• Communicate with you about account activity, security alerts, and platform updates.
• Send promotional emails or SMS — but only if you have opted in. You can unsubscribe at any time.
• Investigate and prevent fraud, cheating, or any activity that violates our Terms and Conditions.
• Comply with legal obligations including reporting requirements imposed by our licensing authority.
• Improve platform performance, fix bugs, and develop new features that Filipino players will love.

4. Legal Basis for Processing

PhBetBet processes your personal information on the following legal grounds:

• Contract performance: Processing is necessary to provide you with the betting and casino services you signed up for.
• Legal obligation: We are required to collect and retain certain data under anti-money laundering laws, gaming regulations, and tax requirements applicable to our licence.
• Legitimate interests: We process some data to keep the platform secure, prevent fraud, and improve our services — always balanced against your right to privacy.
• Consent: For marketing communications, we rely on your explicit opt-in consent. You can withdraw this consent at any time by updating your notification preferences or contacting support.

5. Sharing Your Information

PhBetBet does not sell, rent, or trade your personal information. Period. However, we do share limited information with trusted service providers who help us operate the platform. These include:

• Payment processors: GCash, Maya, GrabPay, Coins.ph, InstaPay/PESONet networks, BDO/BPI/UnionBank, and Visa/Mastercard partner banks — solely to process your transactions.
• KYC and identity verification providers: Third-party services that confirm you are who you say you are, as required for player protection and compliance.
• Cloud and hosting providers: Infrastructure partners who store data on secure servers under strict data processing agreements.
• Analytics tools: Aggregated, anonymised data may be shared with analytics providers to help us understand how players use the site.
• Legal and regulatory authorities: We will share information with government agencies, law enforcement, or our licensing body when legally required or when necessary to prevent crime.

Every third-party partner is required to handle your data in accordance with applicable privacy laws and our own data processing standards. They are not permitted to use your information for their own marketing purposes.

6. Data Retention

We keep your personal information only for as long as necessary for the purposes it was collected. Here is a general guide to our retention periods:

• Active account data: Retained for the full duration of your active membership with PhBetBet.
• Transaction records: Kept for a minimum of five (5) years after the date of the transaction, as required by financial regulations and AML rules.
• KYC documents: Retained for five (5) years after account closure or the end of the business relationship.
• Support communications: Stored for two (2) years from the date of the last interaction.
• Marketing preferences: Kept until you withdraw your consent or close your account.

Once the retention period expires, we securely delete or anonymise your data so it can no longer be linked back to you.

7. Your Rights as a Ph Bet Bet Member

As a valued PhBetBet player and a resident of the Philippines, you have the following data privacy rights:

• Right to be informed: You have the right to know what data we collect and how we use it — which is exactly what this policy is for.
• Right to access: You can request a copy of the personal information we hold about you at any time.
• Right to rectification: If any of your information is inaccurate or outdated, you have the right to have it corrected.
• Right to erasure: Under certain circumstances, you can request that we delete your personal information. Note that some data may need to be retained for legal compliance reasons.
• Right to data portability: You can request that we provide your personal data in a structured, commonly used, and machine-readable format.
• Right to object: You can object to certain types of processing, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw it at any time without affecting the lawfulness of prior processing.

To exercise any of these rights, send an email to support@phbetbet.com. We will respond within 72 hours for standard requests, or within 15 business days for complex requests involving data export or deletion.

8. Cookies and Tracking Technologies

PhBetBet uses cookies and similar tracking technologies to make your experience smoother and to help us understand how players interact with the platform. Here is what we use:

• Essential cookies: Required for the website to function properly — keeping you logged in, remembering your session, and processing bets. These cannot be disabled.
• Preference cookies: Remember your settings like language, odds format, and notification preferences.
• Analytics cookies: Help us measure page performance, understand which games are most popular, and identify areas we can improve. Data is aggregated and anonymised.
• Marketing cookies: Used only if you have opted in to receive personalised promotions from PhBetBet.

You can manage or disable non-essential cookies through your browser settings at any time. Keep in mind that disabling certain cookies may affect the functionality of some parts of the site.

9. Security Measures

We take the security of your personal information seriously and have put strong technical and organisational measures in place:

• 256-bit SSL/TLS encryption for all data transmitted between your device and our servers.
• Secure, access-controlled servers with regular vulnerability assessments and penetration testing.
• Multi-factor authentication (MFA) available for player accounts — we strongly encourage you to enable it.
• Internal data access controls ensuring only authorised personnel can view sensitive player information.
• Regular staff training on data security best practices and phishing awareness.

While no online platform can guarantee 100% security, we continuously review and upgrade our security infrastructure to stay ahead of threats. In the unlikely event of a data breach that affects your rights, we will notify you and relevant authorities within the timeframes required by law.

10. No Services for Minors

PhBetBet is strictly for adults aged 21 and above. We do not knowingly collect personal information from anyone under 21 years of age. If we discover that a minor has registered an account, we will immediately suspend the account, delete all associated data, and report the matter to the appropriate authorities where required.

If you believe a minor has accessed our platform, please contact us immediately at support@phbetbet.com so we can take action right away.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, new legal requirements, or improvements to our platform. When we make significant changes, we will notify you via email or through a prominent notice on the PhBetBet website at least 14 days before the changes take effect.

The date at the top of this page will always show you when the policy was last updated. We encourage you to review this policy periodically so you stay informed about how we are protecting your information.

12. Contact Our Privacy Team

If you have any questions, concerns, or requests about this Privacy Policy or how PhBetBet handles your personal information, do not hesitate to get in touch. Our dedicated privacy support team is here to help.

• Email: support@phbetbet.com
• Website: https://phbetbet.com
• Response time: Within 72 hours for general inquiries; within 15 business days for formal data requests.

We take every privacy inquiry seriously and will always provide a clear, honest response. Tara, let us know how we can help!